Community Cloud is an online social network that allows businesses to link clients, partners, and staff members with one another and the information and documents they require to complete their tasks. This next-generation portal combines the flexibility to share any file, data, or record anywhere and on any mobile device with the real-time collaboration of Chatter.

You may expand critical business processes with Community Cloud across offices and departments and clients and partners. As a result, everyone in your business ecosystem can provide better customer service, close sales more quickly, and complete work in real-time.

By allowing customers to look up information and help online, you can create communities to develop stronger customer relationships or offer better service. You might also connect your external channel partners, agents, or brokers to decrease friction and speed up negotiations. Additionally, you can enable staff to communicate and cooperate wherever work takes them.

The Salesforce platform, on which Community Cloud is built, enables you to integrate any third-party system or data into the community. Your organization obtains the freedom to establish many communities for each use case your company requires.

Employees can be engaged and receive crucial information and instructions from the HR and IT Help Desk. Employees have 24/7 access the information they require, from onboarding to payroll to IT troubleshooting.

Beyond the confines of their division, workplace, or even nation, employees communicate with one another and search, share, and collaborate on content in real-time.

Customers using self-service are given the ability to use a searchable knowledge base to find answers to their inquiries and collaborate with one another to solve difficulties. This dramatically reduces the number of service cases while also improving customer satisfaction.

To reward enthusiastic customers for assisting other customers, community engagement uses them as “experts” within the community. These brand evangelists assist give your company a human face and fostering stronger client loyalty.

Consumers may keep track of their accounts, interact with other customers to share product experiences, submit reviews, and even make product improvement suggestions through empowered e-commerce.

With the help of a partner knowledge portal, you can provide your entire channel with immediate access to the experts and resources they require, including crucial sales assets and product information. You can offer training and certification programs to keep your sales organization operating efficiently.

Your internal and external sales teams are linked in real-time via a channel sales community. This allows partners to work together directly on sales records, track income easily, keep an eye on pipeline development to lessen deal friction, and close transactions.

The reliable Salesforce no1 platform serves as the foundation for Community Cloud. Companies worldwide, particularly those in the most strictly regulated industries like financial services, healthcare, and government, rely on the platform’s robust and adaptable security architecture. From a user and client identification through administrative rights to the data access and sharing model, it offers the highest level of security and control.

Transparency is the basis for trust. Salesforce guides the best security measures for your company and presents real-time data on system performance and security.

The social layer that connects all of Salesforce’s products is called chatter. A business can use Chatter to develop an internal social network for their entire organization. Anyone may use Chatter to join teams, share insights, suggest ideas, and receive immediate direct feedback.

Companies can build branded websites using Community Cloud that links clients, partners, and staff to experts, information, and one another. Chatter is each community’s social layer, similar to other Salesforce products, and it can be enabled to improve member communication and direct collaboration.