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ABSYZ

Salesforcen Community Cloud

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What does Salesforce’s Community Cloud mean? With forums, apps, and websites, it’s the ideal method for attracting the attention of niche audiences. With these services, you can easily build software from scratch and integrate it into existing systems. To improve your client experience, contact our Salesforce Certified Community Cloud specialist!

ABSYZ implements Salesforce Community Cloud-based solutions as an authorized Salesforce consulting partner. At the lowest Salesforce Community cost, we will assist in scaling your business.

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Demo of the Salesforce Community Cloud: How It Appears

We encourage you to read the overview of the Salesforce Community Cloud Demo.

Features of the Salesforce Commerce Cloud

Establishing Trusting Bonds With Business Partners
You can find new business partners with Salesforce solutions, strengthening your connections and using the Partner Central template to sync all client data through multiple methods. You will access tools for lead prioritization, dispersed marketing, and forecasting to improve professional efforts and build robust and long-lasting relationships. It facilitates sharing of values and goals in the long run.
Better customer service
It is simpler to increase client confidence because you may streamline your call center without hiring more people. Develop your knowledge base or create a customer forum with clear instructions to resolve frequently requested issues. Clients will not need to approach your staff for assistance. Through better service, we can ensure complete satisfaction, and there is an edge over other competitors. It increases the depth of an organization and provides added value.
B2B operations optimizing
B2B companies regularly deal with intense competition. To maintain your market position, you must have a solid technical stack and a group of dependable employees. With the help of Salesforce solutions, you may set up channels for consumer interaction, launch a new product as quickly as practical, and increase profits (particularly by optimizing the platform for mobile users).
Developing unique solutions
Additionally, Salesforce can help you create an app that offers a highly customized user experience. Instead of using outdated templates, you might design a unique solution from the start without expending a lot of time and energy. The user-friendly Salesforce Community Cloud Lightning Experience Builder, which provides simple connectivity with a range of APIs and file and data storage, can help you accomplish that.

Latest ABSYZ Blogs

BioAsia 2023 in Hyderabad: An Annual International Event
By Narendra Edara
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ABSYZ Culture

BioAsia 2023 in Hyderabad: An Annual International Event

1 February 2023 0
GITEX 2022 | World’s Largest Tech And Startup Show
By Team ABSYZ
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ABSYZ Culture

GITEX 2022 | World’s Largest Tech And Startup Show

6 October 2022 0
All about Salesforce’s Biggest Event Dreamforce Experience by ABSYZians.
By Nidhi Bhatt
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ABSYZ Culture Dreamforce

All about Salesforce’s Biggest Event Dreamforce Experience by ABSYZians.

12 September 2022 0
Let’s Meet at GITEX GLOBAL 2022 at DWTC – TECH EVENT IN DUBAI GITEX 2022 [Gulf Information Technology Exhibition]
By Team ABSYZ
61
ABSYZ Culture

Let’s Meet at GITEX GLOBAL 2022 at DWTC – TECH EVENT IN DUBAI GITEX 2022 [Gulf Information Technology Exhibition]

22 August 2022 0
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A Trusted Salesforce Implementation Partner that goes beyond to deliver experiences that surpass customer

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FAQ

What is the Community Cloud?

Community Cloud is an online social network that allows businesses to link clients, partners, and staff members with one another and the information and documents they require to complete their tasks. This next-generation portal combines the flexibility to share any file, data, or record anywhere and on any mobile device with the real-time collaboration of Chatter.

You may expand critical business processes with Community Cloud across offices and departments and clients and partners. As a result, everyone in your business ecosystem can provide better customer service, close sales more quickly, and complete work in real-time.

What can you do with a community cloud?

By allowing customers to look up information and help online, you can create communities to develop stronger customer relationships or offer better service. You might also connect your external channel partners, agents, or brokers to decrease friction and speed up negotiations. Additionally, you can enable staff to communicate and cooperate wherever work takes them.

The Salesforce platform, on which Community Cloud is built, enables you to integrate any third-party system or data into the community. Your organization obtains the freedom to establish many communities for each use case your company requires.

What common ways to use a community cloud for employees?

Employees can be engaged and receive crucial information and instructions from the HR and IT Help Desk. Employees have 24/7 access the information they require, from onboarding to payroll to IT troubleshooting.

Beyond the confines of their division, workplace, or even nation, employees communicate with one another and search, share, and collaborate on content in real-time.

What are some common ways to use a community cloud for customers?

Customers using self-service are given the ability to use a searchable knowledge base to find answers to their inquiries and collaborate with one another to solve difficulties. This dramatically reduces the number of service cases while also improving customer satisfaction.

To reward enthusiastic customers for assisting other customers, community engagement uses them as “experts” within the community. These brand evangelists assist give your company a human face and fostering stronger client loyalty.

Consumers may keep track of their accounts, interact with other customers to share product experiences, submit reviews, and even make product improvement suggestions through empowered e-commerce.

What are some common ways to use a community cloud for partners?

With the help of a partner knowledge portal, you can provide your entire channel with immediate access to the experts and resources they require, including crucial sales assets and product information. You can offer training and certification programs to keep your sales organization operating efficiently.

Your internal and external sales teams are linked in real-time via a channel sales community. This allows partners to work together directly on sales records, track income easily, keep an eye on pipeline development to lessen deal friction, and close transactions.

How Secure is Community Cloud?

The reliable Salesforce no1 platform serves as the foundation for Community Cloud. Companies worldwide, particularly those in the most strictly regulated industries like financial services, healthcare, and government, rely on the platform’s robust and adaptable security architecture. From a user and client identification through administrative rights to the data access and sharing model, it offers the highest level of security and control.

Transparency is the basis for trust. Salesforce guides the best security measures for your company and presents real-time data on system performance and security.

What differentiates Chatter from community cloud?

The social layer that connects all of Salesforce’s products is called chatter. A business can use Chatter to develop an internal social network for their entire organization. Anyone may use Chatter to join teams, share insights, suggest ideas, and receive immediate direct feedback.

Companies can build branded websites using Community Cloud that links clients, partners, and staff to experts, information, and one another. Chatter is each community’s social layer, similar to other Salesforce products, and it can be enabled to improve member communication and direct collaboration.

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