Communities anywhere are meant to ideate amongst each other for collective betterment. They are also meant to extend help and support to the needy members. Without a community, you are, at best, working in a silo, deprived of all the benefits of collective brainstorming and collaboration. You miss out on leveraging upon your social capital in such a case and stay restricted to your individual contributions.
In the online scenario, communities gain even greater importance, as it is much easier for like-minded people, professionals, customers, employees, leaders, technocrats, partners, and consultants to assemble and collaborate on a common platform comprising of multiple shared attributes. We take a look at how Salesforce Community Cloud helps you leverage other business clouds of yours to the maximum and that, also, how you can build a culture of technological and business innovation in your organization and beyond through the sheer power of community cloud.
Community Cloud typically connects to all clouds of your Salesforce CRM package, however needs to be configured by an expert Salesforce partner consultant, so you can get the best community experience. Call it a help portal, a support site, a reference platform or just an online place to discuss and solve your teething cloud issues, community cloud covers it all for you. All your employees, customers, stakeholders and partners come together on community cloud to share best CRM and cloud practices and learn from each other’s knowledge and expertise.
Think of community cloud as an answer to your cloud and CRM FAQs, as also a site where you can find innovative solutions to your technological as well as business challenges. You get to know how your customers are benefiting through your cloud implementation as also how your employees are being more productive and enjoying working on your new CRM. Community Cloud means to collaborate with your entire business ecosystem as also bring together various elements of your business already covered on Salesforce CRM so that you can improve further upon them and raise the bar of speed and quality in your processes while increasing your profitability and revenue impact.
Any Salesforce CRM cloud implementation is incomplete without community cloud because implementation is one-time activity, while periodic support from your partner consultant as well as creative and innovative ideas shared on community from time to time let you keep your overall cloud competitive and relevant amidst the highly dynamic global economy and markets of today. It’s the community you can always rely upon with the quality of ideas, help, knowledge and insights that it always has to share. You never know where that gem of an idea that your business has been looking for long might come from, so it’s best to keep your avenues open and keep learning with community cloud on a collective level and let your organization and business grow unabated.
Community Cloud is ideal for your organization to learn from the past, archive and share those learnings for ready reference, make your present better with flawless execution on business front and plan for the future to mitigate imminent risks and threats and leverage upon opportunities and strengths waiting to be tapped. It’s community cloud that creates possibilities within possibilities for you, your employees, your partners and your customers (even your customers’ customers for that matter).
All in all, embrace community cloud as a way to build upon your existing CRM on cloud implementations and make the most out of your collective digital transformation journey. Salesforce.com is a market leader in the CRM-on-cloud offerings and solutioning space, and has carved out an amazing community cloud platform for all its customers.
ABSYZ is a leading Salesforce consulting and implementation partner that has extensive experience in managing community cloud and for that matter, several other cloud offerings of Salesforce. Our client testimonials speak volumes about what we’ve done and achieved in the space of Community Cloud and more.
In case you’d like to learn more about the ecosystem of community cloud and how ABSYZ can handhold you in this amazing business journey, contact us.