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Salesforce says AI will handle 50% of customer service cases by 2027
AI can answer service questions, but owning outcomes is different. Learn why most enterprises aren’t structurally ready for AI-led customer service.
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Advanced Data 360 Strategies to Help Scale Your Business
Most Data 360 initiatives break as businesses scale. Learn how advanced Data 360 strategies enable faster decisions, trusted AI, and controlled growth.
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Salesforce Service Cloud vs ServiceNow: An Enterprise Guide to ITSM Decisions
An enterprise guide to Salesforce Service Cloud vs ServiceNow for ITSM—capabilities, use cases, and how to choose the right service platform.
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Unlocking complete potential of Salesforce data in the AI era
Learn how enterprises can unlock the full potential of Salesforce data in the AI era using Data Cloud, Agentforce, and AI-ready data strategies.
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5 Tips to Kickstart Agentforce Practical Adoption
Learn how enterprises can implement Agentforce AI successfully within 90 days, a practical playbook covering data readiness, workflows, governance, and fast ROI.
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The Salesforce AI Stack: A Mental Model for Developers, Architects, and Leaders
Build a clear mental model of the Salesforce AI stack—Data Cloud, Agentforce, Einstein, Prompt Builder, and security—so developers, architects, and leaders can design and deliver ...
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Mastering the Migration of Process Builders with Multiple Scheduled Actions to Flows
ABSYZ migrates Process Builder to Flow by mapping criteria, rebuilding immediate and scheduled actions, validating order of execution, and testing for safe deployment.
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Agentforce 360 League 20/26 : Notes & Insights by ABSYZ
Explore key learnings, highlights, and practical takeaways from Agentforce 360 League 20/26, with ABSYZ insights on building smarter AI agents on Salesforce.
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