Salesforce Service Cloud

Deliver Scalable and Unified service levels by empowering your agents.

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360-Degree-Customer-View

360-Degree Customer View

Salesforce Service Cloud provides a unified view of customer information, interactions, and history. Agents can access a comprehensive customer profile, enabling personalized and efficient support.

Omnichannel-Support

Omnichannel Support

Enabling seamless customer interactions across various channels such as email, chat, social media, and phone. The agents will be able to provide consistent support regardless of the channel customers choose.

Intelligent-Case-Management

Intelligent Case Management

With AI-powered case routing and prioritization, Salesforce Service Cloud ensures that cases are assigned to the right agent with the appropriate skills to address customer issues effectively.

Self-Service-Portals

Self-Service Portals

Empowerment of customers to find answers to their questions through self-service portals, reducing the load on agents. Customers can also access knowledge articles, FAQs, and community discussions.

AI-Powered-Insights

Field Service Lightning

AI-driven field service solutions (FSL) allows agents/technicians to proactively address customer issues and enhance the overall customer experience.

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The Essential Features of Salesforce Service Cloud

Transform Your Customer Service Excellence with ABSYZ’s Salesforce Service Cloud Services - Get Started Today!

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The following products and industry applications
are leveraged by ABSYZ through Service Cloud

Contact-Centre-Solutions

Contact Centre Solutions

Salesforce Service Cloud is leveraged by contact centers across industries to provide efficient customer support. It’s used by industries such as telecommunications, manufacturing, finance, and healthcare to handle customer inquiries.

Healthcare-services

Healthcare Service

In the healthcare industry, Salesforce Service Cloud is used for patient support, appointment scheduling, and managing medical inquiries. It ensures a seamless patient experience.

Financial-Services

Financial Services

Banks and financial institutions utilize Salesforce Service Cloud to manage customer inquiries, account support, and loan application processing. It enhances customer satisfaction and streamlines processes.

Retail-and-E-commerce

Retail and E-commerce

In the retail sector, Salesforce Service Cloud helps manage customer returns, order inquiries, and product support. It ensures a smooth shopping experience and resolves customer issues quickly.

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Integrations & Tools
ABSYZ Utilize

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We Have A Strong Team To Simplify The
Salesforce Service Cloud for your Business!

Sales-Cloud-Admin

Service Cloud Admin

Sales-Cloud-Developers

Service Cloud Developers

Salesforce-Architect

Salesforce Architect

Salesforce-BA

Salesforce
BA

Salesforce-Consultant

Salesforce Consultant

Data-Architect

Data
Architect

Salesforce-QA

Salesforce
QA

Integration-Architect

Integration Architect

Project-Managers

Project Managers

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