In today’s fast-paced business world, companies must be agile, efficient, and customer-centric to stay ahead of the competition. This is where Salesforce Vlocity comes in.
Salesforce Vlocity is a cloud-based industry-specific solution that helps businesses streamline their operations, improve customer experiences, and drive growth. This article will explore what Salesforce Vlocity is, how it works, and why it’s revolutionizing businesses’ operations.
What is Salesforce Vlocity?
Salesforce Vlocity is a cloud-based industry-specific solution built on the Salesforce platform. It combines the power of Salesforce’s customer relationship management (CRM) capabilities with Velocity’s industry-specific processes and data models.
Vlocity was founded in 2014 to transform how businesses operate by providing industry-specific cloud and mobile solutions. In 2020, Salesforce acquired Vlocity, making it an integral part of the Salesforce ecosystem.
How Does Salesforce Vlocity Work?
Salesforce Vlocity is designed to help businesses in various industries, including communications, insurance, healthcare, energy, and utilities. It provides industry-specific solutions tailored to each industry’s unique needs and processes.
Industry-Specific Data Models
One of the key features of Salesforce Vlocity is its industry-specific data models. These data models are pre-built and designed to support each industry’s unique processes and data structures. Businesses can save time and resources by customizing their CRM to fit their industry’s needs.
For example, in the insurance industry, Salesforce Vlocity’s data models are designed to support the complex processes of underwriting, policy administration, and claims management. This allows insurance companies to streamline their operations and provide a better customer experience.
Seamless Integration with Salesforce
Salesforce Vlocity seamlessly integrates with Salesforce’s CRM, allowing businesses to leverage the full power of both platforms. This integration gives businesses a 360-degree view of their customers, from sales and marketing to service and support.
For example, a telecommunications company can use Salesforce Vlocity to manage customer orders and service requests while also using Salesforce CRM to track customer interactions and preferences. This integration ensures a seamless customer experience and helps businesses make data-driven decisions.
Cloud and Mobile Solutions
Salesforce Vlocity is a cloud-based solution, meaning businesses can access it from anywhere at any time. This is especially beneficial for businesses with remote or distributed teams, as it allows for collaboration and access to real-time data.
Additionally, Salesforce Vlocity offers mobile solutions optimized for iOS and Android devices. This allows businesses to stay connected and productive on the go, whether they are in the office or out in the field.
Why is Salesforce Vlocity Revolutionizing the Way Businesses Operate?
Salesforce Vlocity is revolutionizing the way businesses operate in several ways. Let’s take a look at some of the key benefits it offers.
Industry-Specific Solutions
One of the main reasons that Salesforce Vlocity is revolutionizing how businesses operate is its industry-specific solutions. These solutions are designed to meet each industry’s unique needs and challenges, providing businesses with a competitive edge.
For example, in the healthcare industry, Salesforce Vlocity offers solutions for patient engagement, care coordination, and provider management. These solutions help healthcare organizations improve patient outcomes, reduce costs, and increase efficiency.
Improved Customer Experience
Salesforce Vlocity’s industry-specific solutions are also designed to improve the customer experience. By streamlining processes and providing a 360-degree view of the customer, businesses can deliver personalized and efficient service to their customers.
For example, in the energy and utilities industry, Salesforce Vlocity offers customer service, billing, and field service solutions. This allows energy companies to provide their customers with a seamless and personalized experience, from initial contact to service delivery.
Increased Efficiency and Productivity
Salesforce Vlocity’s industry-specific data models and seamless integration with Salesforce’s CRM also contribute to increased efficiency and productivity. Businesses can reduce manual tasks and make data-driven decisions by automating processes and providing real-time data.
For example, in the communications industry, Salesforce Vlocity offers sales, service, and billing solutions. This allows communication companies to streamline their operations and provide a better customer experience, ultimately leading to increased efficiency and productivity.
Scalability and Flexibility
Another critical benefit of Salesforce Vlocity is its scalability and flexibility. As businesses grow and evolve, their needs and processes may change. Salesforce Vlocity’s industry-specific solutions can quickly adapt to these changes, ensuring that businesses can continue to operate efficiently and effectively.
Additionally, Salesforce Vlocity’s cloud-based and mobile solutions allow businesses to quickly scale and adapt to changing market conditions. This is especially important in today’s fast-paced business world, where agility is crucial for success.
Real-World Examples of Salesforce Vlocity in Action
Salesforce Vlocity has been successfully implemented by businesses in various industries, including telecommunications, insurance, and healthcare. Let’s look at some real-world examples of how Salesforce Vlocity is revolutionizing how these businesses operate.
Telecommunications: Telus
Telus, a leading telecommunications company in Canada, implemented Salesforce Vlocity to improve customer experience and streamline operations. With Salesforce Vlocity’s industry-specific solutions, Telus was able to reduce its order processing time from 10 days to just 2 hours, resulting in a 90% reduction in order errors.
Insurance: Farmers Insurance
Farmers Insurance, one of the largest insurance companies in the US, implemented Salesforce Vlocity to improve its agent and customer experience. With Salesforce Vlocity’s industry-specific solutions, Farmers Insurance was able to reduce its policy quoting time from 30 minutes to just 3 minutes, resulting in a 90% reduction in processing time.
Healthcare: Anthem
Anthem, one of the largest healthcare companies in the US, implemented Salesforce Vlocity to improve its member experience and streamline its operations. With Salesforce Vlocity’s industry-specific solutions, Anthem was able to reduce its call center handle time by 50%, resulting in a 30% increase in customer satisfaction.
Conclusion
Salesforce Vlocity is revolutionizing businesses’ operations by providing industry-specific solutions that improve efficiency, customer experience, and growth. With its seamless integration with Salesforce’s CRM, cloud and mobile solutions, and industry-specific data models, Salesforce Vlocity is helping businesses in various industries stay ahead of the competition and achieve their goals.
