This Blog gives you a brief understanding of how to post a chatter feed from child records feed to parent Record feed with “@mention” tag in Salesforce. This describes that when ever we post some information on the Child record feed it should auto-populate on the parent record feed. A mention is a “@” character …
Einstein Intent Einstein Intent helps to categorize unstructured data into labels using its Intent API for a better understanding of what user is trying to accomplish. In Salesforce, Einstein Intent API allows understanding the customer inquiries that is easy to automatically route leads, escalate service and personalize marketing. This is helpful in prioritizing customer service inquiries. For example, …
Einstein Intent Analysis Using Einstein Language on Salesforce Chatter Read More »
