Elevating User Experience with Experience Cloud
Quick Glimpse
We collaborated with a prominent international financial center in the Middle East to revitalize its Registry Authority platform. The project focused on streamlining user access and enhancing system performance, thereby elevating the user experience for financial entities within its jurisdiction.
Business Impact
Our strategic enhancements significantly improved user experience and operational efficiency. Notably, support ticket volumes were reduced by 13%, allowing the organization to allocate resources more effectively.
Tech Stack
- .NET Framework
- Azure Cloud
- Experience Cloud
- Sales Cloud
Project Highlights
- ↓ Ticket resolution time by 20%
- Improved data visibility
- Stabilized & Scalable system
- ↓ Ticket volumes by 13%
- Customer Service Enhancements
Industry
International Financial Centre
Challenge
The platform’s inefficient onboarding processes, complex navigation, system performance issues, data security concerns, and high volume of support tickets all contributed to decreased user satisfaction and engagement.
How we helped
Through iterative enhancements, we optimized onboarding, reduced effort hours by 20%, implemented robust access controls, integrated third-party systems for seamless data synchronization, and provided dedicated support. This reduced support ticket volumes and ensured a scalable, high-performance solution.
