Enhancing Operational Efficiency with Salesforce Sales Cloud
Quick Glimpse
We partnered with a leading global airline to optimize its Salesforce Sales Cloud platform, streamlining support processes and enhancing system performance across its Global Sales, Cargo, and Engineering divisions.
Business Impact
Our strategic interventions reduced ticket resolution time by 15% and technical debt by 10%, significantly improving operational efficiency and system reliability.
Tech Stack
- Salesforce Sales Cloud
- Custom Data Ingestion Solutions
- Salesforce Dashboards and Reports
Project Highlights
- Accelerated Ticket Resolution ↑ Response Time by 15%
- Seamless Customer Onboarding ↓ technical debt by 10%
- Proactive Incident Management ↓ downtime by 12%
- Enhanced Salesforce Sales Cloud Efficiency
Industry
Aviation
Challenge
The client faced challenges, including a high volume of support tickets across multiple divisions, limited documentation hindering business-as-usual activities, post-deployment issues due to suboptimal deployment practices, increasing technical debt from outdated managed packages and non-standard code, and the need for backend support in daily Salesforce system maintenance.
How we helped
We optimized the client’s Salesforce Sales Cloud platform by enhancing case management, building a skilled support team, implementing proactive incident management, enforcing strict system maintenance protocols, conducting code reviews to ensure best practices, and implementing CI/CD pipelines to prevent code overrides.
