Expanding Global Sales with Salesforce B2B Commerce Cloud
Quick Glimpse
Leveraging Salesforce B2B Commerce Cloud, a leading automobile parts manufacturer quickly launched an online store for European customers. The platform went live in 3-4 weeks, driving a 33% growth in their customer base and accelerating global expansion.
Business Impact
- 33% growth in customer base due to expanded online presence
- Faster go-to-market with platform launch in just 3-4 weeks
- Improved Customer Engagement with real-time access to product information
- Simplified order tracking and billing with automation and region-based tax calculation
Tech Stack
- Salesforce Sales Cloud
- Salesforce B2B Commerce
Project Highlights
- Launched a scalable online store using Salesforce B2B Commerce Cloud
- 33% growth in customer base and faster go-to-market in just 3-4 weeks
- Real-time product info and automated billing with region-based tax calculations
- Custom features for company registration and seamless order tracking
Industry
Manufacturing
Challenge
The traditionally offline client needed to transition to an online model to reach a wider audience and stay competitive. They required a scalable platform that would enable order tracking for existing customers and attract new ones, all while streamlining processes like billing and product information access. The challenge was to create a seamless, efficient digital experience in a fast-evolving market.
How we helped
We leveraged Salesforce B2B Commerce Cloud to design and launch a highly scalable and seamless online platform for the client, enabling real-time access to product details, instant order tracking, and automated billing. By integrating advanced custom features, such as region-based tax calculations and a company registration module, we created a frictionless experience for both customers and the client’s team. The solution was delivered in a swift 3-4 weeks, empowering the client to accelerate global expansion and achieve a 33% increase in their customer base almost overnight.
