● Excellent understanding of different business processes
● Demonstrated experience on End-to-End execution of Salesforce consulting and implementation projects.
● Ability to run requirements gathering workshops with business stakeholders and convert the same into solution
design and seamlessly communicate the same back to the technical team for execution.
● Implementation and customization of customer Salesforce solution projects that involve the Sales Cloud (CRM),
Service Cloud (Call Centers), Collaboration Cloud (Chatter), Marketing Cloud, Custom Cloud, and/or integrations to
ensure scope and customer expectations are met.
● Work with customer management, customer subject matter experts (SMEs) and or information technology
personnel to complete Salesforce implementation tasks, as required.
● Manage Salesforce implementation projects or subsets of larger projects.
● Assist with setting Salesforce implementation standards.
● Respond to a variety of broad questions and concerns from customer management regarding project requirements,
document needs, technical standards, and conditions.
● Communicate the status of requests and determines the feasibility of projects; documents findings and actions.
● Deliver results working with delivery partners, customer teams, AppExchange vendors and Internal technical team.
● Represents the project as a Salesforce implementation expert who influences customer senior management on
significant Salesforce matters.
● Work under general direction and independently determines and develops approach to solutions.