ABSYZ ABSYZ

  • Home

    Home

  • About us

    Who We Are

  • Our Expertise

    What we Do

  • Our Approach

    How We Do It

  • Products

    What We Made

  • Industries

    Who We Do It For

  • Clients

    Whom We Did It For.

  • Article & Blogs

    What Experts Think

  • Careers

    Join The Team

  • Get In Touch

    Let’s Get Started

ABSYZ

What’s changed with your customers

Home / Article & Blogs / Articles / What’s changed with your customers
By Team ABSYZ inArticles
What’s changed with your customers

Customer is the genesis of any business. Without a customer, a business is like a body without a soul. Amidst the prevalent COVID-19 pandemic and the prevalent socio-economic turbulence, it becomes an imperative for any business to adapt according to the changed needs, expectations and preferences of its customers.

Your employees are your greatest assets, and they need to understand how their customers have changed the first and the foremost. With a sense of ownership towards the business, they ought to empathize with their customers before they set off to serve them. We take a look at how customers have re-prioritized themselves in the wake of the existing dynamism, and how you can serve them better as a business.

  1. Remote communication and transactions are preferred: Your customers would take all the necessary precautions against the pandemic, just like you. As such, the manner in which business happens between your organization and the customer’s organization needs to change accordingly. Virtual meetings and remote dealings are the way to go, as also the e-delivery of materials and products. Payments too are better off digitally than in physical mode, and of course, the hitherto standard handshakes and physical meetings are a big no-no. Video conferencing, skype calls and digital documentation and signatures form the way to go. Same goes for contracts, agreements and memorandums of understanding, that are better off replaced by their e-versions.
  2. They expect a digital CRM platform: Your customers are no longer appeased by your sales reps meeting them personally, something that they’d best avoid given the current scenario. Yes, the relationship remains intact, however the medium changes to the digital and the cloud. Your sales reps would still receive calls from them and vice versa, however, the buck would stop there – smart discussions, prompt decisions, a quick yes, a frank no and so on. Everything would shift online, including product demos, requirement gathering, functional specifications, service delivery and back-end support. Salesforce.com as a proven CRM platform is already seeing enhanced endorsements amidst the prevalent situation and forms the answer to your customer servicing and relationship management needs.
  3. They’d let go of what’s not essential: Yes, you got it right. Your ticket size could come down with everyone including your customers looking to focus on the essentials first. While things become simpler and sorted out for both of you as a result, the scenario offers you the opportunity to pursue higher quality in your products and more innovation in your processes. Yes, bringing delight to the customer becomes a more uphill task, as the pandemic takes its toll on the global socio-economic fabric. In some cases, the customer could even stop ordering your existing product and present a demand for entirely something else. They’d also look out more for the ways in which your employees treat them while extending service, as also your knack to honour the deadlines committed beforehand.
  4. They’d expect more specificity and meticulousness: Yes, your customer might stick around to your core product offering and let go of the optional ancillary offerings. They’d expect your front-line as well as support staff to be more courteous, prepared and empathetic with them. A greater sense of professionalism would prevail, as everyone including your customers scout to take care of their own top-lines and bottom-lines before anything else. For a change, you’d the compelled to think much more about your customer’s customer than ever before. A sense of cautiousness and prudence would prevail, and your prior bonding with the customer as well as the manner in which customer needs have changed determine the future of your association and business with them.
  5. They’d be on a look out for alternatives: As economies shrink and industries scout to reinvent themselves, more contenders vouch for the same pie share than ever before. Innovation and quality along with your knack for smart leverage on technology thus play a key role here. Your sales reps would need to work harder to retain and engage their customers, as also the marketing people, who’d need to innovate upon their campaigns and overall strategy a great deal. Your competitors would pose a greater threat as your business would need to work on its SWOT well in advance. Along with product and service, the overall experience that you present to your customers would play a greater role in determining how far your customer goes with you. Your leaders and key employees might need to brainstorm and work out a strategy to mitigate the risk of customer attrition along with engaging the committed ones.

Overall, your customers would look for experience as much as the product, if not more. Salesforce.com is a time-tested CRM platform that lets you deliver excellence to your customers and catalyses customer success, as also your success. Businesses across industries are scouting to adopt Salesforce CRM, and the sooner you embrace this change, the better off your business would be in the long run.

ABSYZ is a trusted Salesforce consulting and implementation partner who can handhold you in to the continuum of your association with your key customers. Our decade- old legacy of having enabled businesses to re-invent themselves with the changing customer expectations speaks volumes about us.

To know more about how ABSYZ lets you leverage the power of cloud to wow your customer every single time, contact us.

What’s changed with your customers
82
Like this post
127 Posts
Team ABSYZ

Search Posts

Archives

Categories

Recent posts

Meet OmniStudio – Revolutionize Your Creative Work

Meet OmniStudio – Revolutionize Your Creative Work

BioAsia 2023 in Hyderabad: An Annual International Event

BioAsia 2023 in Hyderabad: An Annual International Event

The Role Of Marketing in Small & Medium Enterprises

The Role Of Marketing in Small & Medium Enterprises

Salesforce For Retail: How Salesforce CRM Can Help Retailers

Salesforce For Retail: How Salesforce CRM Can Help Retailers

What is ChatGPT & How Does It Work?

What is ChatGPT & How Does It Work?

  • Adapting Leadership to the next normal
    Previous PostAdapting Leadership to the next normal
  • Next PostManaging risks to your business
    Adapting Leadership to the next normal

Related Posts

BULK API 2.0
Articles

BULK API 2.0

Dreamforce 2021 – Takeaways
Articles

Dreamforce 2021 – Takeaways

US Independence – a tribute by Zaheer Arif
Articles

US Independence – a tribute by Zaheer Arif

Significance of UI/UX Design
Articles

Significance of UI/UX Design

Leave a Reply (Cancel reply)

Your email address will not be published. Required fields are marked *

*
*

ABSYZ Logo

INDIA | USA | UAE

  • About us
  • Article & Blogs
  • Careers
  • Get In Touch
  • Our Expertise
  • Our Approach
  • Products
  • Industries
  • Clients
  • White Papers

Copyright ©2022 Absyz Inc. All Rights Reserved.

youngsoft
Copy
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “ACCEPT ALL”, you consent to the use of ALL the cookies. However, you may visit "Cookie Settings" to provide a controlled consent. Privacy Policy
Cookie SettingsREJECT ALLACCEPT ALL
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

CookieDurationDescription
cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Functional

Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.

Performance

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Advertisement

Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.

Others

Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

SAVE & ACCEPT